Support

Currently the designPH support resources are hosted on 3 separate systems which each have a separate login system. The user name is usually the same across all systems, but the password may be different. We are working towards a unified login with SSO (Single Sign On) but this work is not yet complete.

 

PHI Portal - https://database.passivehouse.com

Password: your chosen password, reset is possible

Forums

designPH forums are in the main PHI forum site, https://forum.passivehouse.com/c/designph. You can find the 3 designPH sub-categories there:

  • FAQs
  • Questions & Feedback
  • Feature requests

Please login using the "PHI SSO" option, using the same username and password as for the PHI Portal.

 

designph.org

Password: usually your registration code, reset by user not possible

Free access areas

Questions and answers on designPH & SketchUp [no user login required]

  • designPH & PHPP: overview of designPH and PHPP
  • Product details: Product versions, features, prices and ordering
  • FAQ: For pre-sales questions about versions and software pre-requisities

 

Online manual - https://designph.org/wiki

  • Online user manual

Password: usually your registration code, reset by user not possible

Other PHI sites

  • Passipedia: basic and extended Passive House knowledge [registered user login required]